Last updated: October 4, 2026
Refund questions: [email protected]
This Refund Policy explains how cancellations, refunds, credits, and payment concerns are handled for BSR InfoTech’s professional technology and digital services. It applies together with the applicable proposal, statement of work, order, invoice, retainer, or other written agreement. If a mandatory consumer or payment-provider right applies, that right is not limited by this policy.
This policy applies to Website Design, Website Development, WordPress, Shopify, WooCommerce, mobile applications, custom software, AI development, UI/UX design, SEO, digital marketing, website maintenance, support, consulting, custom development, third-party integrations, hosting or server-related work, and other IT or digital services supplied by BSR InfoTech.
Depending on scope, a project may require an advance payment, deposit, milestone payment, monthly retainer, or full upfront payment. The required payment, start date, deliverables, and billing schedule are stated in the agreed proposal or invoice. Work may begin after the required payment and project confirmation have been received.
If a client cancels before significant work begins, any refund or credit is determined by the agreed proposal, scope of work, contract, milestone status, third-party commitments, and preparation already performed. A deposit may be retained to cover reserved capacity, discovery, planning, administration, and committed resources.
Payments for work that has been completed, delivered, used, approved, or consumed are generally non-refundable. This includes research, discovery, consultation, strategy, wireframes, UI/UX work, design concepts, copy or content preparation, coding, development, customization, testing, deployment, server setup, migration, SEO, maintenance, support, third-party configuration, API integration, purchased licenses, and completed milestones.
Once a website, web application, mobile application, software solution, design, or development project has been reviewed and approved by the client and has been deployed, published, handed over, or made live, payments made for the approved and completed work are non-refundable, subject to applicable law and any rights available through the applicable payment provider.
Client approval may be provided by email, written communication, a project-management system, messaging application, recorded meeting confirmation, milestone approval, or a request to publish, deploy, or go live.
After approval and launch, additional modifications are normally treated as maintenance, support, a change request, or new development work and may be separately chargeable unless included in the original agreement.
Revisions are handled according to the agreed scope and revision rounds. Requests outside that scope, requests made after approval, or changes caused by new requirements may be treated as additional work and quoted separately. Delays in providing feedback do not automatically extend refund eligibility.
Payments made to third parties may be non-refundable where the third party does not provide a refund or where the cost has already been incurred for the project. Examples include domain registrations, hosting, premium plugins, themes, fonts, stock assets, software licenses, APIs, cloud services, app-store fees, advertising spend, payment fees, and third-party subscriptions.
SEO, content, social media, advertising, and marketing services involve ongoing work and factors outside our control, including search-engine algorithms, competition, platform policies, budgets, approvals, and market conditions. We do not guarantee specific rankings, traffic, leads, sales, or revenue. Completed work for an agreed billing period is generally non-refundable.
Payments made through PayPal are also subject to PayPal’s applicable User Agreement, Buyer or Purchase Protection, Seller Protection, and dispute-resolution rules. Eligible buyers may have rights to raise disputes under PayPal’s policies, and PayPal determines eligibility and outcomes under its own rules. This policy does not override PayPal policies or any mandatory legal or payment-provider rights.
Please contact BSR InfoTech first so we can review the issue and, where possible, resolve it directly. During a payment dispute, BSR InfoTech may provide relevant project records, delivery evidence, communications, approvals, access logs, milestone records, invoices, or other documentation to PayPal or another payment provider.
Customers should contact us at [email protected] before initiating a chargeback where possible, so the billing or service concern can be reviewed. BSR InfoTech reserves the right to submit relevant project documentation and delivery evidence in response to a dispute or chargeback. Nothing in this section removes rights provided by law, a bank, card network, or payment provider.
Where a refund is approved, it will normally be sent through the original payment method where practical. Processing times depend on the bank, card issuer, PayPal, or other payment provider. Transaction fees, currency-conversion costs, or third-party charges may be treated according to the provider’s terms and applicable law.
Either party may request cancellation or suspension according to the applicable agreement. The client remains responsible for approved work, completed milestones, committed third-party costs, reserved resources, and services delivered up to the effective cancellation date. We may suspend work where payments are overdue, required access is unavailable, approvals are delayed, or continuing would create a security or legal risk.
Send the project name, invoice or transaction reference, reason for the request, and relevant supporting information to [email protected]. We will review the request against the proposal, scope, work records, approvals, payment status, and applicable provider rules. Contact: +1-470-617-0417.